Frequently Asked Questions

• On the homepage, you will select Forgot Login Details, you will be asked for your Login ID and Email Address.
• A Link will be forwarded to your Registered email with the Instruction

Yes, you may change your password, under 'User Profile' service, anytime to ensure security.

If you suspect that your password has been stolen or exposed to others, please change your password immediately.

• Yes, you can view the transactions belonging to all your linked accounts under Customer Relationship.
• View the Account Services section. Meaning, you must indicate all those accounts when making the application for them to be linked to NATIONAL ONLINE to view transactions related to them.

You can view your account statement up to 365 days from the value date. Your A/C statements can be downloaded either in Excel, PDF & HTML.

OTP stands for One Time Password which must be used to authorize login into NATIONAL ONLINE and to authorize any transaction done on Platform. It is an additional security layer embedded for all transactions on NATIONAL ONLINE. For authorization to login or perform a transaction, an OTP will have to be sent to your phone through SMS or email registered. Once you key in the valid OTP, the service will be authorized.