Frequently Asked Questions

• It's so easy to apply,
• It's your own bank. You have instant access to up-to-date information on your accounts.
• It's safe & easy. Using your username and Password, you can now bank with confidence knowing that your transactions remain safe with us. With our simple and intuitive navigational toolbars and buttons, you don't need other instructions or assistance.
• It's fast. It takes only a few minutes to get updated account information and complete a banking transaction - giving you more time to do other things.
• It's convenient. You can perform online banking right from the comfort of your home or office.
• It's 24 hours. With this service, you can access your National Bank of Kenya accounts 24 hours a day, 365 days a year.
• It's worldwide access. As long as you can access the Internet, you can access your National Bank of Kenya accounts, anywhere in the world.
• No special software required. You don't need to purchase any special software. As long as you have a personal computer (PC) or a mobile device that can connect to the internet
• Wide range of services. Our wide range of online banking services will help you to better manage your finance. Moreover, we will progressively add more new services for your convenience.

All transactions (except transfer to mobile money) are charge-exempt

Yes. This service is available 24 hours a day, 7 days a week.

Account information

• View a balance and summary of all linked Accounts, Loans and Cards,
• View and download Account Statements
• Setup and amend Standing Orders
• Order for new Cheque Books (Ph2),
• Stop Cheque Payment. (Ph2)

Funds Transfer

• Transfer funds through Account to Account,
• Transfer funds to local banks through EFT & RTGS, Pesalink
• Transfer funds internationally through SWIFT
• Transfer funds to Mobile Wallets e.g. Mpesa (Ph2 Coming Soon),
• Transfer funds to Cards (Ph2 Coming Soon),
• Batch Transaction Processing (Ph2 Coming Soon),
• Direct Debit (Ph2),
• Bill Payments such as Electricity, Water, DSTV etc (Ph2 Coming Soon),
• Bulk Funds Transfer for payments such as Salaries, Dividends, Wages, etc (Ph2 Coming Soon),
• Liquidity Management, LC, Letter of Guarantee (Ph2 Coming Soon),

Fund transfers to other National Bank accounts will take effect immediately.

As per the limit set during set-up, documentation will be required for amounts exceeding 999,999.95 (Nine Hundred and Ninety-Nine Thousand Shillings and Ninety-Five Cents).