Call the NBK helpline (details available on your sticker) for assistance or contact your sales Relationship Manager. We shall then confirm and advise if you have any pending premium to be settled before facilitating processing of a cover, whose certificate will be sent via email or WhatsApp. This can be shown to the police officer, as evidence of a valid cover, to secure your release.
We are establishing SMS alerts for policies that are about to expire. It is also prudent to note and set reminders for renewal dates on your
phone or diary.
As per the information on your stickers, kindly contact NBKIA via the numbers provided or via email (firstname.lastname@example.org) to be guided accordingly.
Previously, we rebooked the new loan charge for the entire premium, then claimed refund for the un-utilized amount. Going forward, we have a new formulae, where we calculate the new loan and the unutilized loan amounts and then charge the client the difference.
Upon confirmation of payment, we advise the respective insurer, who will then issue a renewal notice that is shared with business and credit.
We are required to update the Business, and based on the relationship with the client(s), the RMs can coordinate premium collection. In cases, where the client is unco-operative, with assistance of Credit Admin, we force-debit the client’s account to ensure the bank is not exposed.
NATIONAL ONLINE is a simple, hassle-free and secure internet banking service available to all National Bank of Kenya customers in Kenya.