Frequently Asked Questions

Yes, click on add new Beneficiary under Payment and Transfers menu and select New Beneficiary.

Besides maintaining the confidentiality of your NATIONAL ONLINE username and password, you should take the following precautions:

• DO NOT reveal your ID and password to anyone, write down or use it where someone else cannot see.
• Change your password IMMEDIATELY, under User profile menu, if you suspect it has been revealed.
• DO NOT use easily recognized name or numbers such as your telephone number etc. as your password.
• REMEMBER TO LOG OUT of the system and close your browser whenever you leave your computer, even for a short while.
• Clear your browser's cache on a regular basis so that your account information is removed. This is particularly important if you are using a shared PC. You should clear it after each session.
• Always use the latest recommended internet browser so that you are using the most updated security features available.
• Call our Customer Service or Transactional Banking teams for any queries regarding NATIONAL ONLINE.

• If you suspect there are unauthorized transactions on your account, please report to our Contact Center as follows: -
  Email: callcentre@nationalbank.co.ke
  Tel: +254 703 088 900
  Tel: +254 732 118 900
  Tel: 020 282 8900
• Please provide details such as your name, account number, transaction type, date & time of transaction, description of error and amount involved.
• If you suspect the unauthorized access is due to lost/stolen password, please call our contact center to terminate the password immediately.
• You may want to take note of your last log-in date and time, as indicated at the Personal Homepage, each time you log-in to the service.

We strongly recommend you not to conduct your internet banking transactions on such PCs unless you are sure that it is safe to do so.
Please clear browser cache after each session so that your account information is removed from such PCs.

• Do not choose a password that is easily identifiable such as your personal telephone number, birthday or other personal information etc.
• Avoid using sequential numbers (such as 123456) or same number more than twice (such as 123226) for your password.
• Your password must always be kept confidential and not be divulged to anyone. Do not reveal your password to anyone.
• Your password must be memorized and not be recorded anywhere. Do not write down your password or use it where someone can see.
• Change your password immediately if you suspect it has been revealed.
• Change your password regularly. You can change your password anytime under 'User Profile’

Application can be made at any National Bank Branch.