NatMobile is National Bank’s Mobile Banking platform. Using NatMobile you can access various banking services such as checking your account balance, transferring money, making payments, requesting for statements, etc.

How do I know if I am already registered on NatMobile?

To check if you are already registered on NatMobile, dial *625#. If you are presented with an option to log in, then you are already registered to use NatMobile. If you are presented to open an account or register, then you are not registered on NatMobile.

What type of phone or device should I have to access NatMobile?

You can access NatMobile via USSD using any mobile device that has a SIM card registered to a mobile network operator such as Safaricom or Airtel. To access NatMobile via USSD, dial *625#. You will need at least Ksh. 2 of airtime. To access NatMobile using the NatMobile app, you would need a smart phone with and Android OS.

How do I get access to NatMobile?

If you already have an account at National Bank but are not registered to use NatMobile, visit the branch nearest you to register. You will be asked to fill in a short form and provide your Identification document.

What do I do if I cannot remember my password?

To have your password reset, visit your nearest National Bank branch.

How do I de-register for NatMobile?

NatMobile offers you a lot of convenience so we would love to have you stay. If you are experiencing problems with NatMobile, give us an opportunity to resolve it by getting in touch with our contact center staff at 020 282 8900, 0703 088 900, 0732 118 900. To de-register, go to the branch nearest you to complete a termination form.

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Mortgage Top Up

We understand that unforeseen needs may arise, that’s why we allow you to take up an additional loan on top of your mortgage. All you need is a solid track record of payment to get more funding to cater to your other needs.

Why choose Mortgage Top Up

Rates and fees

Loan to value ratio - maximum 90%
Interest Rate – CBR + 4% p.a.
Tenure – maximum 25 years
Negotiation fees - up to 1.5% of loan amount

Internal costs

Negotiation fees

External costs

Mortgage Protection Insurance (MPI)
House Owners Comprehensive Insurance (HOCI)
Valuation fees
Stamp duty on charge
Legal fees
Search fees
Statutory payments (land rates, rent and all taxes)

Current Account

Savings Accounts

Transactional Accounts

Unsecured Personal Loan

Mortgages

Credit Cards

Debit Card

Micro Banking

SME Accounts

Open Account

Personal Accounts

Personal Loans

Business Accounts

Business Loans

Savings Accounts

Transactional Accounts

Mortgage Top Up

Why choose Mortgage Top Up

Interested in Mortgage Top Up or have a question?

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