Mobile Banking

Through NatMobile, our safe and dynamic mobile banking platform, you have an easy and convenient way to bank on your phone or tablet.

 Access Mobile banking in two ways:

  • USSD  – To access NatMobile via USSD, dial *625# on your mobile device and follow the prompts.
  • NatMobile App – Download and install the NatMobile App from Google Play Store today.

Tariff Charges

Why choose Mobile Banking

Mobile Banking Advantages

  • 24/7 access - Access your bank account any time of the day at the convenience of your mobile
  • Convenience - Pay for utilities, buy airtime, view your account activity and access other services anywhere, anytime with no need to visit your local branch
  • Quick loans - Get quick and short-term loans directly on your mobile phone at affordable rates
  • High security - Robust with secure authentication processes to ensure that transactions on you mobile app are protected.

Services available on NatMobile

  • Balance inquiry - Ability to view the balances in all the Mobile banking registered accounts.
  • Mobile Money – Includes Account to Mpesa (own or Other number) transfers.
  • Payments- Pay your DSTV, GOTV, Star times, Nairobi Water, KPLC Post paid and school fees conveniently.
  • mVisa – One  can send funds from per to per (P2P) for free or pay for goods and services.
  • Airtime Purchase – Customers with Safaricom numbers can buy airtime for self and other number.
  • Mini statement - One can view up to five most recent transactions.
  • Full statement - The Customer will request for the service via the NatMobile platform and the Statement will be sent via customer’s email address. The email is created in the system through branch request.
  • Funds transfer- Includes use of PesaLink this enables customers to perform bank to bank funds transfers and also customer can do NBK to NBK account transfers.
  • Account cash deposit - via the Mpesa business number(625625) customers can deposit funds into the NBK accounts at anytime.
  • Alerts - Customers are able to receive SMS alerts for transactions on their accounts.
  • Cards - A credit cardholder can view the card statement, balances, make payments to the card and stop card via the App.
  • App Self Activation - This service is available on USSD (*625#) for the iOS App users for activating the iOS NatMobile App.


How to Download the NatMobile App on Your Phone

Android Phones

  • Enable internet connection on your phone
  • Go to Google play store and search for NatMobile
  • Download then install the application.
  • Activate the app using your Mobile phone number and current mobile banking PIN.(What you use for *625#)


  • Enable internet connection on your phone
  • Go to App store and search for NatMobile
  • Download then install the application.
  • Activate the app by dialing *625# enter your current mobile banking PIN (What you use for *625#)
  • Select account management option
  • Select App Self Activation option
  • Code will be sent to the NatMobile registered mobile number
  • Enter the code on the App to activate the App
  • Follow the steps to sign in to the platform using your Mobile phone number and current mobile banking PIN.(What you use for *625#)

Interested in Mobile Banking or have a question?

Frequently Asked Questions

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