NatMobile is National Bank’s Mobile Banking platform. Using NatMobile you can access various banking services such as checking your account balance, transferring money, making payments, requesting for statements, etc.

How do I know if I am already registered on NatMobile?

To check if you are already registered on NatMobile, dial *625#. If you are presented with an option to log in, then you are already registered to use NatMobile. If you are presented to open an account or register, then you are not registered on NatMobile.

What type of phone or device should I have to access NatMobile?

You can access NatMobile via USSD using any mobile device that has a SIM card registered to a mobile network operator such as Safaricom or Airtel. To access NatMobile via USSD, dial *625#. You will need at least Ksh. 2 of airtime. To access NatMobile using the NatMobile app, you would need a smart phone with and Android OS.

How do I get access to NatMobile?

If you already have an account at National Bank but are not registered to use NatMobile, visit the branch nearest you to register. You will be asked to fill in a short form and provide your Identification document.

What do I do if I cannot remember my password?

To have your password reset, visit your nearest National Bank branch.

How do I de-register for NatMobile?

NatMobile offers you a lot of convenience so we would love to have you stay. If you are experiencing problems with NatMobile, give us an opportunity to resolve it by getting in touch with our contact center staff at 020 282 8900, 0703 088 900, 0732 118 900. To de-register, go to the branch nearest you to complete a termination form.

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Takaful(Shari'ah Compliant Insurance)

NBK Bancassurance Intermediary Limited being an agent of Takaful Insurance of Africa (TIA) among other insurance companies, means that we offer Shari’ah compliant products such as Motor and Family Takaful covers to our National Amanah customers.

Takaful is an Arabic word meaning “guaranteeing each other” or ‘’joint guarantee”.

We operate under the basic fundamentals of the Takaful concept which are similar to cooperative and mutual principles. This is what is acceptable under Shari’ah.

Why choose Takaful(Shari'ah Compliant Insurance)

The principles of Takaful Insurance are:

Policy holders cooperate among themselves for their common goal.
Every policyholder pays his subscription / contribution to help those that need assistance.
Losses are divided and liabilities spread according to the community pooling system.
Uncertainty is eliminated in respect of subscription and compensation.
It does not derive advantage at the cost of others.
The pooled funds are invested in Riba free investments hence Halal.

Interested in Takaful(Shari'ah Compliant Insurance) or have a question?

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