Internet Privacy Policy

National Bank recognizes the importance our customers place on privacy and the security of their personal information.  Our goal is to protect your personal information in every way that we interact with you, whether it's on the telephone, in our lobby, at one of our ATMs, or over the Internet. 

Information We Collect on the Internet :

If you are just browsing through our website, we do not request any personally identifiable information, nor do we collect unique identifying information about you unless you voluntarily and knowingly provide us that information, such as when you send us an email or complete an application online. If you provide us this information, it is only used internally and in furtherance of the purpose for which it was provided.

The service providers that host our web site may collect general information on our website visitors simply to help us provide banking and other financial services to you online. They may collect  information on our behalf for security and statistical purposes such as: 

  • The Internet address (referral site) which brought you to our web site;
  • The date and time you access our site;
  • The name and version of your web browser;
  • The Internet service provider you used when you accessed our site;
  • Your Internet Protocol (IP) address; and
  • The pages visited in our website.

Our service providers may use cookies to collect this information on all website Visitors.  They may also use session cookies for security purposes within our Internet Banking product. Additional information about IP addresses and cookies is provided below.

Internet Protocol (IP) Addresses:

An IP address is a number that's automatically assigned to your computer whenever you're on the Internet.  Web servers, the computers that "serve up" Web pages, automatically identify your computer by its IP address.  Our service providers may use IP addresses to audit the use of our site.  They can and will use IP addresses to identify a user when necessary for security purposes. 

What is a Cookie?

A cookie is a very small text file sent by a Web server and stored on your hard drive, your computer’s memory, or in your browser so that it can be read back later.  Cookies cannot “read” information about you from your computer or be used to “steal” information about you. Cookies are a basic way for a server to identify you (most cookies actually identify the computer you happen to be using at the time, not you personally). Cookies are used for many things from personalizing start up pages to facilitating online purchases.  Cookies help sites recognize return visitors and they perform a very important function when you engage in secure Internet banking.  For your security, our Service Providers do not store any of your personal information in cookies. The cookies used in our Internet banking system  are further described below. 

Internet Banking Cookies:

Our Internet banking product uses encrypted cookies that do not pass to your computer’s hard drive.  Instead, the cookie is stored in your computer’s memory, identifying only your computer while you are logged on. Only our service provider can read the information in these cookies. This Internet banking cookie allows us to process multiple transactions during your session without requiring you to reenter your pass code for each individual transaction. The cookies for Internet banking simply provide another level of security for our Internet banking product. When you log off, or close your browser, the cookie is destroyed. A new cookie is used for each session. That way, no one can use the prior cookie to access your account. For additional security, the cookie expires after 10 minutes of inactivity. It must then be renewed by reentering your pass code. We do not (and cannot) use this cookie to collect or obtain new personal information about you.  You must allow your browser to accept this cookie so you can use the Internet banking product.

Disclosure and Use of Information Collected on the Internet:

We do not disclose any personal (non-public personal information) about our customers, former customers, or website visitors to anyone, except as permitted by law.  We must provide certain customer account information to service providers, in order to provide the Internet banking service and process your Internet banking transactions.  

We do not sell any of your personal information; nor will we disclose any information that you provide to us, unless you specifically authorize its disclosure. 

We do reserve the right to disclose aggregate, general, non-personally identifiable information to service providers, consultants, and/or marketing companies in order to improve our product and  help us market products and services that may be of interest you.   


If you have any questions about our privacy policy, please contact us at +254 (20) 282 8900 | +254 703 088 900 or email

  • USD: Buying: 113.20 , Selling: 126.95
  • EURO: Buying: 113.75 , Selling: 136.85
  • GBP: Buying: 132.15 , Selling: 156.41
  • Canadian Dollar: Buying: 84.07 , Selling: 96.47
  • Australian Dollar: Buying: 75.62 , Selling: 87.93
  • Swiss Franc: Buying: 113.11 , Selling: 128.80
  • Japanese Yen: Buying: 0.8806 , Selling: 1.0359
  • Swedish Kroner: Buying: 9.231 , Selling: 15.805
  • Norwegian Kroner: Buying: 9.948 , Selling: 15.810
  • Danish Kroner: Buying: 14.507 , Selling: 18.742
  • Indian Rupee: Buying: 1.2606 , Selling: 1.7981
  • Tanzanian Shillings: Buying: 0.04477 , Selling: 0.05605
  • Uganda Shillings: Buying: 0.02744 , Selling: 0.03863
  • SA Rand: Buying: 5.3266 , Selling: 9.5695
  • Chinese Yuan: Buying: 16.775 , Selling: 19.655
  • UAE Dirham: Buying: 29.220 , Selling: 33.286
  • RWF: Buying: 0.1001 , Selling: 0.1676