Looking for motor insurance, health insurance, travel insurance or a personal accident cover? Through NBK Bancassurance Intermediary Limited, a subsidiary of National Bank, we are offering the best risk management advisory and insurance services in Kenya. We have partnered with major insurers in Kenya to provide you with high standards of service and competitive product offerings.

Why NBK Insurance Agency Ltd.

The choice factor: We have identified the best products in the market, providing you with various options to choose from.

Our Mission

We are dedicated to care and skill in providing competitive insurance and risk management solutions to our customers, providing attractive opportunities to our employees and improving our stakeholders’ value.

Our Vision

To be the insurance intermediary of choice for our customers.

Our Purpose

We believe that insurance is one of the best ways of protecting your wealth. Our solutions provide our customers with an opportunity to manage and mitigate against any perils.

Our Customer Promise

To put our customers firmly at the forefront of everything we do and deliver on our promises.

Our Insurance Partners

We have made strategic partnerships with the best insurers in the industry to ensure that the service we provide our customers with is world class with very competitive product offerings.

Our Insurance partners are:

  • APA Insurance – part of Apollo Investments Company
  • Africa Merchant Assurance Company (AMACO)
  • Apollo Life Assurance
  • AIG Kenya Insurance Company
  • British-American Insurance Company Kenya Limited
  • Cannon Assurance Company Limited
  • Capex Life Assurance Company
  • CIC General Insurance
  • CIC Life Assurance
  • Corporate Insurance Company
  • Fidelity Shield Insurance Company
  • GA Insurance Company
  • Geminia Insurance Company
  • ICEA LION General Insurance Company
  • ICEA LION Life Assurance Company
  • Invesco Assurance Company
  • Kenindia Assurance Company
  • Kenya Orient Insurance
  • Madison Insurance Company Kenya
  • Mayfair Insurance Company
  • Metropolitan Life Insurance Kenya
  • Old Mutual/ UAP Life Assurance Company
  • Pioneer Assurance Company
  • Resolution Insurance Company
  • Sanlam Kenya plc – was Pan Africa Life Assurance
  • Takaful Insurance of Africa
  • Heritage Insurance Company
  • Jubilee Insurance Company Limited
  • Monarch Insurance Company
  • Trident Insurance Company
  • UAP/Old Mutual Insurance Company
  • UAP Life Assurance Company

FAQs

  • When should a client expect reminders for renewal of insurance covers from NBKIA?

    We send SMS alerts to our clients a month before their insurance covers are due for renewal. The client can then engage NBK/ NBKIA sales
    staff via the domicile branch to initiate the renewal process.

  • Are there any other steps taken to facilitate the policy renewal process?

    NBKIA distributes the list of all policies due for renewal to the respective branches where they are domiciled for follow up and
    co-ordination. This is meant to ensure timely renewals.

  • How does the client receive his/her certificate once they have paid the premium?

    Effective 2020, the Insurance Regulatory Authority (IRA) directed the insurance industry to commence issuance of digital certificates. During signup or renewal of insurance covers, the client is required to provide an e-mail contact through which the certificate will be shared for processing The client will then be required to print the certificate for display on the windscreen as per the Traffic Act.

  • How can the client obtain the sticker for affixing the certificate?

    We have distributed branded NBKIA stickers to our branches, from where clients can pick them. In instances where the client’s nearest branch is not stocked, stickers can be dispatched, on special requests, via courier services directly to their place of work or residence.

  • How do I ascertain validity of my insurance cover?

    Do ascertain validity of the cover, dial *352# and follow the prompts to input;

    • Registration number of the car
    • Certificate number
  • How do I establish if my driving license is valid?

    Visit the e-citizen portal to establish validity of your driving license. Incase it is expired, renewal can also be done on the e-citizen portal. Alternatively, validity can also be ascertained by sending your ID number via SMS to 22846.

  • Do you have flexible terms for paying premiums?

    Yes, we allow for up to three consecutive month or 90 days for settling the premiums. For instance, if the cover commences on January 1, 2021 to December 31, 2021 and the premium is KSh60,000, we allow payments in three instalments: KSh20,000 on January 1, 2021 (upon which a one-month cover is issued); another KSh20,000 instalment on February 1, 2021 (for which another one-month cover is issued) and then the final payment of KSh20,000 on March 1, 2021 (for issuance of the remaining 10-months cover)

  • What should I do when arrested for having expired insurance cover?

    Call the NBK helpline (details available on your sticker) for assistance or contact your sales Relationship Manager. We shall then confirm and advise if you have any pending premium to be settled before facilitating processing of a cover, whose certificate will be sent via email or WhatsApp. This can be shown to the police officer, as evidence of a valid cover, to secure your release.

    We are establishing SMS alerts for policies that are about to expire. It is also prudent to note and set reminders for renewal dates on your
    phone or diary.

  • What is the process of handling claims?

    As per the information on your stickers, kindly contact NBKIA via the numbers provided or via email (bancassurance@nationalbank.co.ke) to be guided accordingly.

  • We have clients who wish to top up or extend the loan tenor due to one reason or another. What is the best solution for this?

    Previously, we rebooked the new loan charge for the entire premium, then claimed refund for the un-utilized amount. Going forward, we have a new formulae, where we calculate the new loan and the unutilized loan amounts and then charge the client the difference.

  • What next, once a client pays to renew his cover?

    Upon confirmation of payment, we advise the respective insurer, who will then issue a renewal notice that is shared with business and credit.

  • What happens where a cover is not renewed?

    We are required to update the Business, and based on the relationship with the client(s), the RMs can coordinate premium collection. In cases, where the client is unco-operative, with assistance of Credit Admin, we force-debit the client’s account to ensure the bank is not exposed.

Forex
  • USD: Buying: 100.95 , Selling: 112.80
  • EURO: Buying: 122.20 , Selling: 137.45
  • Sterling Pound: Buying: 142.65 , Selling: 158.90
  • Canadian Dollar: Buying: 82.18 , Selling: 93.48
  • Australian Dollar: Buying: 77.22 , Selling: 88.65
  • Swiss Franc: Buying: 110.47 , Selling: 123.21
  • Japanese Yen: Buying: 0.8707 , Selling: 1.0267
  • Swedish Kroner: Buying: 10.2635 , Selling: 15.6640
  • Norwegian Kroner: Buying: 11.300 , Selling: 14.755
  • Danish Kroner: Buying: 16.605 , Selling: 18.670
  • Indian Rupee: Buying: 1.4070 , Selling: 1.6200
  • Tanzanian Shillings: Buying: 0.04149 , Selling: 0.05187
  • Uganda Shillings: Buying: 0.02542 , Selling: 0.03568
  • SA Rand: Buying: 5.8680 , Selling: 9.5030
  • Chinese Yuan: Buying: 18.340 , Selling: 18.340
  • UAE Dirham: Buying: 27.4130 , Selling: 31.5300
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